We know that waiting on a repair can be frustrating. Here is exactly what to expect when you report a maintenance issue, and what to do if things are not moving quickly enough.
All maintenance reports are acknowledged within one working day. For urgent issues such as leaks, loss of heating, or electrical faults, we prioritise contact immediately and begin arranging the earliest available contractor visit.
We will keep you updated at every stage so you always know where things stand.
If your issue has not been resolved or you have not received an update, you can escalate directly to our property management team in two ways:
Escalated cases are reviewed by a senior member of the team and treated as a priority.
If there is an immediate risk to safety or serious damage to the property, use the emergency maintenance route set out in your tenancy or management documents and contact us straight away.
For flooding, fire, gas leaks, or electrical danger, please also contact the relevant emergency services.
Get in touch and we will point you in the right direction.
For all non-emergency maintenance queries, contact the property management team at info@hemmingfords.co.uk or call 020 3890 7470.
